Talonk Travel FAQs
Here you’ll find answers to the most frequently asked questions about our luxury transportation services in Cancun and the Riviera Maya. If you don’t find the information you’re looking for, please don’t hesitate to contact our team; we’re ready to assist you
How do I find my driver?
After clearing customs and immigration, proceed to the main exit door. You may encounter time-share vendors who might approach you, offering assistance with tours and transfers.
We recommend ignoring their offers and continuing to walk. Look for our uniformed drivers holding a sign bearing the TALONK logo; they will be waiting to assist you.
What if my flight is delayed?
We will monitor your flight. You only need to contact us if you will arrive on a different flight.
Do you have child seats?
No, we don´t, if you do, only 2 car seats per vehicle will be accepted.
Can we stop at a restaurant or grocery store?
Certainly! There is an additional charge of $35 for each 30 min. In most cases, a 30-minute stop is typically adequate.
To ensure availability, we recommend booking the grocery stop in advance. We will make sure to take you to the most conveniently located store along your route to your hotel.
How do I know you have my reservation?
Once your reservation is booked you will receive an email confirmation with all the details and instructions for your trip.
Do you provide transportation to clubs, restaurants, nightclubs, bars, supermarkets, and local stores, etc.?
We can take you anywhere. If you don't see the place you want to go to, you can contact us via WhatsApp to book your ride.
What is the expected tip for my driver?
Tipping is not obligatory, and it typically ranges from $10 USD to $100 USD. However, the
amount ultimately depends on the quality of service provided by our drivers.
Do we have to share a ride with other people?
No. All our services are private.
Do we have to book two-way transportation as well?
No, you can book a one-way transfer only.
We are going to Cozumel. Can you take us to the ferry docks in Playa del Carmen?
Yes, our airport shuttle provider will take you to the ferry dock in Playa del Carmen. If you need a transfer to the Playa del Carmen ferry docks, remember to select 'Playa del Carmen' as your drop-off location when booking.
Is there a limit on how much luggage we can take?
No, you can bring as much as you can fit
We are traveling in a group. Is there a discount?
Yes, we do. Feel free to contact our customer service to make any reservations with group rates.
I do not see my Condo/Private home on search bar.
You can make a booking by simply entering the keyword "CONDO" and selecting the
appropriate location from the menu (Akumal/Condo-House, Cancun/Condo-House, Playa del Carmen/Condo-House, Tulum/Condo-House). Be sure to provide the address and name of the condo or house in the form on our website.
Can you have drinks waiting for us on vehicle?
If you are going to playa del carmen or playa mujeres the driver will be happy to stop at the any grocery store on the way for 15 minutes maximum or you can grab a cold drink before loading into the vehicle right at the airport.
Still have questions? Our team is ready to assist.