Terms and Conditions

PLEASE READ THESE “TERMS AND CONDITIONS” CAREFULLY BEFORE USING THIS SITE.

Introduction: We appreciate your use of the website www.Talonk.com (“Oscar Viajes y Destinos”), collectively referred to as the “Site.” Your use of this Site is expressly conditioned upon your acceptance of these Terms and Conditions. By using this site, you signify your consent to the Terms and Conditions. Talonk Transfers reserves the right to add or modify the Terms and Conditions at any time. All terms added or modified will take effect when updated. Your continued use of this site after the publication of changes to the Terms and Conditions will indicate your acceptance of these changes. Please check this page periodically for any updates.

Definitions: For all purposes of the hereby established Terms and Conditions, the following definitions apply:

Company (TRAVEL AGENCY): Oscar Viajes y Destinos SA de CV or Talonk Travel, providing ground transportation services and acting as intermediaries for the benefit of Tourist-Users.

www.Talonk.com: The website of Talonk Travel that serves as an intermediary and booking engine for various tourist services.

USER-PASSENGER-TOURIST: Individuals traveling temporarily and using the site www.Talonk.com to make reservations and use ground transportation services and intermediation services, ultimately enjoying tourist services provided directly by Suppliers.

SUPPLIER(Provider): The physical or legal entity directly providing tourist services to User-Tourists, contracted or reserved through the intermediation and booking engine of the Talonk Travel site.

Statements: You declare under oath to provide accurate information, either personally or through your legal guardian, and to have the necessary means and financial capacity to accept these Terms and Conditions. You also confirm your interest in acquiring the reservation and intermediation services specified herein.

Site Use: Talonk Travel grants you a limited, non-transferable, revocable license to use this Site in compliance with these Terms and Conditions. You may only use this site to make legitimate reservations and purchases and not for any other purpose, including speculative, false, or fraudulent reservations. The Site and its content, including but not limited to text, graphics, trademarks, logos, and more, are the exclusive property of Talonk Travel and may not be copied, reproduced, republished, modified, transmitted, or distributed without prior written authorization from Talonk Travel, except for personal use or as provided in writing.

You may not use any automated device or program to monitor or copy the website’s content, data, or source code without prior written consent from Talonk Travel. You agree not to use the Site for any unlawful or malicious purpose, including posting or transmitting inappropriate material, infringing on the rights of others, or distributing harmful software.

Social Networking Sites: Talonk Travel is not responsible for content on social pages linked to the Site, such as Facebook, Twitter, and YouTube, managed by Talonk Travel. You are responsible for your use of these sites and release Talonk Travel from any liability related to content posted by third parties or you that may violate copyright or industrial property rights.

Compliance with Service Regulations and Conditions: You agree to follow the regulations and service conditions established by each Provider, including those outside Talonk Travel control. You must also provide any necessary travel documentation and permits as required by authorities, releasing Talonk Travel from any issues with authorities or omitted documentation.

Payment Policies: The amount for your ground transportation reservation will be charged immediately to the credit card provided when the reservation is confirmed. Rates are quoted in US Dollars. Talonk Travel reserves the right to accept the foreign currency at an exchange rate of their choosing. You agree to be charged in the currency specified during booking. Talonk Travels reserves the right to reject any physical foreign currency (or form of.)

Additional Agreements with Suppliers: Talonk Travel is not liable for agreements between you and other service providers outside of its intermediation. You are responsible for additional agreements.

Disclaimer: Talonk Travel is not responsible for any personal injuries, accidents, damage to property, loss, or emotional distress caused by circumstances outside of its control. Talonk Travel is not liable for damage, viruses, or malware that may infect your computer through the Site or material downloaded from it. Talonk Travel disclaims responsibility for content accuracy, and you acknowledge that the representations of services on the Site are for reference and not guarantees.

Talonk Travel will not be liable for claims, costs, expenses, or any damage resulting from acts beyond its control, such as natural disasters, terrorism, acts of God, or additional agreements with other providers. In such cases, Talonk Travel may retain up to 10% of the total amount paid due to administration expenses.

These Terms and Conditions serve as a general understanding between you and Talonk Transfers. Talonk Travel disclaims responsibility for content on linked social media pages and assumes no liability for external agreements or events beyond its control. You acknowledge and agree to these terms before using the Site.

OPERATION CONDITIONS

Ticket Validity: Tickets are valid only for the specific date and time originally scheduled. However, changes are allowed with certain conditions. Additional charges may apply if there is an increase in the number of people or if you need to change your hotel.

Cancellation Policy – Ground Transportation

We understand that travel plans may change. Please review the following policies carefully, as they form part of our Terms and Conditions.

1. Cancellation Request for a REFUND

A. Reservations Made at Least One (1) Day Before the Service Date

- - To qualify for a refund, the cancellation must be requested no later than 11:00 PM (local time) on the day before the scheduled service.
  - Refunds are subject to a 20% processing fee charged by our payment provider.
  - Refunds may take approximately 13–16 business days to be completed.
  - Cancellation requests made after 11:00 PM are not eligible for a refund, Only for RESCHEDULING or OPEN CREDIT if the resertation holder makes the request at least 5 hours before the time of the service and after 11:00 pm the day before the service.

B. Same-Day Reservations

- - For same-day ground transportation bookings, a refund is only available if the service is canceled at least five (5) hours before the scheduled pickup time.

C. Last-Minute Bookings (5 Hours or Less Before Service Time)

- - If the reservation is made five (5) hours or less before the service time, the client may cancel within one (1) hour after booking, with an applicable penalty.
  - After this one-hour window, no refund will apply.

2. Cancellation Request for RESCHEDULING or OPEN CREDIT

All changes are subject to vehicle availability.

A. Reservations Made at Least One (1) Day Before the Service Date

- - If the Cancellation Request for RESCHEDULING or OPEN CREDIT is after 11:00 PM the day before the service and at least 5 hours Before the time of the service, the refund option no longer applies and Reschedule or open credit may apply.
  - - After this period, no credit or rescheduling will be granted.
  - In this case, the client will receive a service credit for the full amount paid.
  - The credit is valid for twelve (12) months from the original service date.
  - Credits may be used to reschedule a service of equal or lesser value, subject to availability.
  - Credits are transferable only with the cardholder’s written authorization. To request a transfer, the cardholder must send an email to talonkcs@gmail.com that includes: (1) a copy of the cardholder’s government-issued ID; (2) a brief explanation of the reason for the transfer; (3) the full name of the recipient (beneficiary); and (4) the recipient’s phone number and email address. Transfers will be processed only after identity verification and company approval. The company may request additional documentation for security purposes.

B. Same-Day Reservations

- - If the reservation is made five (5) hours or less before the service time, the client may Rescheduling within one (1) hour after booking, with an applicable penalty.
  - - After this period, no credit or rescheduling will be granted.
  - This is because the service has already been fully adjusted to current operations, and changes at this stage generate operational and logistical costs.

C. Last-Minute Bookings (5 Hours or Less Before Service Time)

- - If a reservation is made five (5) hours or less before the service time:
  - The client may request a rescheduling or Open credit only within one (1) hour after booking, subject to a penalty.
  - After this period, no credit or rescheduling will be granted.

3. Important Notes Regarding Cancellations

- - All cancellation requests must be communicated directly to our team.
  - All times are based on local time.
  - No-shows are considered a used service and are non-refundable and non-creditable.
  - All rescheduling requests are subject to vehicle availability.
  - Credits not used within twelve (12) months will be forfeited.

No-Show Passengers: We allow a maximum grace period of 20 minutes for transportation services from hotel to airport. If the client cannot be reached at the meeting point after this time, the service will be marked as a no-show.
For arrival services from airport to hotel, we allow a maximum waiting time of 2 hours. If the client cannot be contacted within this period, the service will also be considered a no-show. No refunds will apply, as our team showed up for the service and the client did not.
Changes to Reservations: All changes are subject to vehicle availability.
Confirmation: Passengers are encouraged to confirm their reservations by calling our office at least 24 hours before their departure.
Punctuality: Passengers for hotel-to-airport transfers must be at the boarding location at least 10 minutes before the scheduled departure time. If the vehicle is not present at the scheduled departure time, please contact our office immediately.
Right to Refuse Transportation: We reserve the right to refuse transportation to anyone who may disrupt the driver, other passengers, or create inconvenient circumstances.
Luggage Responsibility: Passengers are responsible for their luggage and must clearly label it with their name and phone number. We guarantee the transportation of two (2) pieces of luggage and two (2) carry-ons per passenger, not exceeding 14,000 cubic inches or 100 pounds total weight. Excess or oversize luggage may be accepted if space is available. Passengers may not transport flammable, illicit, or unlawful items.
Lost Items: Talonk Travel is not responsible for items left on our vehicles. Items left behind will be held in our office for 30 days, and owners are responsible for retrieving them, covering any expenses incurred.
Freight Responsibility: Talonk Travel is not responsible for lost, stolen, damaged, or misplaced freight. Delivery is not guaranteed, and insurance is not available for freight. Customers must clearly mark freight with a name and phone number.
Delays and Unforeseen Conditions: While we strive to arrive on time, we are not responsible for delays caused by weather, road or traffic conditions, or other unforeseen factors. Passengers are solely responsible for expenses resulting from delayed departures or arrivals.
Early Departures: If passengers holding confirmed reservations have checked in with our driver, early departures may occur.
Schedule Changes: Passengers agree to comply with necessary schedule changes and keep Talonk Travel informed of their contact information.
Walk-On Passengers: Walk-on passengers are not permitted.
No Smoking or Illicit Drugs: Smoking and illicit drugs are not allowed on the vehicle.
Minors: Passengers may allow minor children under 18 to travel with Talonk Travel, but drivers are not responsible for their supervision.
Pets: Animals must be in a hard carrier and remain in the carrier while on the vehicle. There is an additional $10.00 fee for each transfer. Service dogs can remain with passengers.
Hold Harmless and Indemnify: Passengers agree to hold Talonk Travel harmless and indemnify the company against claims of any nature asserted by third parties for passenger actions, whether negligent or intentional.
Enforcement: In case of needing to enforce these Terms and Conditions, passengers shall reimburse all reasonable costs and attorney’s fees incurred.
Dispute Resolution: Any disputes shall be settled through arbitration, with the Arbitrator’s fees shared equally by the parties, unless determined otherwise by the Arbitrator.
Responsibility for Vehicle Damages: The reservation holder is fully responsible for any damage caused to the vehicle during the service, whether by themselves, accompanying passengers, children, or pets. Any damage incurred will be assessed by an authorized member of our staff, and the client agrees to cover the cost of repairs immediately upon notification.

Failure to make the required payment may result in legal action, in which case the matter will be handled by the appropriate Mexican authorities. By confirming the reservation, the client accepts these terms and agrees to be held accountable for any damages caused during the service.
Code of Conduct and Respect Toward Staff: Clients must treat all staff with respect and courtesy. Any form of aggression—verbal, physical, or otherwise—will not be tolerated and may result in legal action. We reserve the right to deny or cancel service without refund if a client displays aggressive or disrespectful behavior. If this occurs during the service, no refund will be issued due to the operational resources already used. In such cases, the client is considered in breach of our terms—not the company.

Termination: Talonk Travel may terminate these Terms and Conditions and its services without prior notice for any reason, including improper site use or non-compliance with these terms. Termination will not affect any rights or obligations between Talonk Travel and passengers for confirmed reservations.

Assignment: Passengers may not assign, subcontract, or delegate their rights, obligations, or duties herein.

Severability: These terms are severable, and any provision found to be prohibited or unenforceable shall not affect the validity of other provisions.

Titles: Titles are for convenience and do not limit the content of these Terms and Conditions.

Applicable Legislation: These Terms and Conditions are governed by the laws of the state of Quintana Roo. Any disputes shall be subject to the jurisdiction of the Laws and Courts of Cancun, Quintana Roo, Mexico. Passengers agree to waive any jurisdiction based on domicile or nationality. Claims should be submitted within one year of the incident.

Total Agreement: These Terms and Conditions constitute the entire agreement between the parties, superseding any previous agreements. They can only be amended in writing or by modifications available on this site.

If you have questions or do not understand these “Terms and Conditions,” please call our office for clarification